Frequently Asked
Questions.

Fill out the service request form on our website. We review every request personally and follow up quickly to confirm your estimate details and next steps.

Yes. Online estimates are provided within 24–48 hours of your form submission and are valid for 7 days. If you’d like to proceed, we’ll come by to finalize measurements and scope before work begins.

None at all. Requesting an estimate is completely free and comes with zero obligation. You decide whether you’d like to move forward after reviewing your estimate.

Yes. We offer install-only service for customers who have already purchased their door. Just tell us about the door in your service request and we’ll assess the job.

Any brand. We have experience with all major door manufacturers. If you have a door, we can install it. We can also help guide you to the right product if you need sourcing advice.

Both. We can supply the door and install it, or install a door you’ve already purchased. For supply and install jobs where we purchase materials, a deposit is required. Mention your preference in the service request form.

Yes. We install code-compliant fire-rated doors for legal basement suites, mechanical rooms, and commercial applications. We ensure proper installation for building permit requirements.

Labour Only jobs carry a 1-year warranty on workmanship. Supply and Install jobs carry a 3-year warranty on labour and materials.

Yes. TheDoorPro is a fully registered and insured small business in the Province of Alberta. Every job starts with a signed contract.

Always. Every single job — no matter how small — starts with a signed contract and a clear scope. This protects you and ensures there are no surprises.

A deposit is only required when TheDoorPro is purchasing materials on your behalf for a supply and install job. Install-only jobs typically do not require a deposit upfront.

We serve Calgary and surrounding communities including Okotoks, Airdrie, Chestermere, and nearby areas. Mention your location in the service request form and we’ll confirm availability.

We follow up on every service request quickly and schedule at your convenience. Timeline depends on current demand — reach out and we’ll give you an honest answer on availability.